FAQ

Are your products official?

Use this answer to state your real sourcing standard. If you sell only official goods, say that. If you sell both official and fan-made goods, label each product clearly.

Do you ship internationally?

Add your current shipping countries and any locations you cannot serve yet.

Can I cancel a preorder?

Add your cancellation window and whether cancellation fees apply.

How are collectibles packed?

We recommend stating that boxed goods are packed with protective material and that customers should contact support with photos if the shipping box arrives damaged.

What if my package is lost?

Ask customers to contact you with the order number and tracking number. You can then check carrier status and open an investigation when eligible.