Returns & Refunds

Damaged, wrong, or missing items

Please contact us within 7 days of delivery with your order number, photos of the item, outer shipping box, packing material, and shipping label. Keep all packaging until the claim is reviewed.

Collector packaging

For figures and boxed goods, small manufacturing marks, minor shelf wear, or tiny corner dings can happen during normal distribution. Major crush damage or incorrect items should be reported with photos.

Returns

Unopened and unused items may be eligible for return if you contact us within the return window you set for your store. Final sale items, opened blind boxes, used goods, and customized items are usually not returnable.

Refund timing

Approved refunds are issued to the original payment method. Bank and payment provider processing times may vary.